Our Guarantee:

We’re so convinced that you’ll love our barley, that we’re putting our money where our mouths are! We’re offering a 100% money-back guarantee if you do not love it!


The fine print:

Our policy lasts 30 days of shipping your product(s). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible, you must email products@mochibarley.com with your reason for requesting a refund. And please, be honest! We take pride in our barley!

To complete your return, we require a receipt or proof of purchase, so please reference your order number when contacting us.

Refunds (if applicable)

Once we have reviewed your request, we will send you an email to notify you that we have processed your request. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at products@mochibarley.com.


Discounted items (if applicable):

Refunds will be for the amount purchased.


Shipping fees (if applicable):

Refunds will also cover original shipping fees.


Returns:

Please do not return perishable items.